Master for Webs

Especially for mechanical and software products, technical support is a huge cost for many manufacturers and their resellers. Customers not only want answers to questions you haven't already covered in your catalog, but their appetite only gets bigger after they've made a purchase and now need technical support, tutorials, documentation, FAQs and so-on. If that kind of information is not easier to find than your phone number, then chances are you'll be spending a lot of time, and a lot of your payroll, on voice customer support. (more...)