Master for Webs

The Internet may be struggling, but the $17 billion online travel business is still growing -- rising to 7% of the total travel market from 5% last year. But is it getting any easier to use? I tried something that even the most adventuresome Web surfers avoid: booking an entire vacation on the Web. And I mean everything, from theater tickets to hotel facials. My goal: Never to pick up the phone. (more...)